Delete your account and data

How to ask

Email hello@konpax.ai from any device, with the subject Account deletion. Tell us the name you use in the app and the company you drive or work for, so we can find the right account. You do not need access to the app or to any particular mailbox to make the request.

Drivers can also ask their own dispatcher or fleet manager, who can remove the account directly from the company's Konpax account.

What gets deleted

• Your user account and sign-in credentials, so the account can no longer be used.
• Your name, phone number and email address as held in the account.
• Your device push token, so notifications stop reaching your phone.
• Your location history, unless your employer is required to keep it as part of a transport record.

What may be kept

The transport company you work for is the controller of its own transport records, and some of those records carry legal retention obligations it cannot waive — consignment notes (CMR), invoices and fiscal documents among them. Where your name appears on such a document it stays there for as long as the law requires, even after your account is gone. We will tell you if this applies to you.

How long it takes

We coordinate the request with your employer and complete the deletion within 30 days, then confirm the outcome to you in writing. If we cannot delete something, we tell you what and why.

Your other rights

Deletion is one of several rights you hold under the GDPR — you can also ask for access to your data, correction of it, a portable copy, or restriction of how it is used. Section 8 of our Privacy Policy sets these out in full, along with your right to complain to the Romanian supervisory authority (ANSPDCP).